1. Services and Products

Faraday Event Deco & Balloons company sells helium-filled balloons, air-filled balloon installations, and arches, and provides services including balloon printing, event decoration and event decoration attributes for hire.

Minimum order and payment:

  • For balloons picked up at our office – minimum amount of 25 CHF.
  • For balloons delivered – minimum amount of 50 CHF.

Payments are accepted online through our website, but will not be processed immediately after purchase – they must be approved by a manager after making contact with you and discussing the details of the order.

2. Delivery

We deliver 24/7/365, though this is subject to the availability of cars. Please contact Faraday Balloon Deco & Balloons before checkout to order delivery and specify your desired time and location. Delivery costs are not included in the order price. Prices vary depending on the area and can range from 20 to 60 CHF, depending on location and time of delivery. We may ask you to provide us a suitable venue for the preparation of your order on location if the amount of balloons is not transportable in one trip. If such an area cannot be provided, a few delivery trips will be necessary and these costs will be applied and added to the final price.

For deliveries to venues such as hotels, restaurants, bars, business centers, etc you will need to arrange access times with the venue prior to placing your order. 

Faraday Event Deco & Balloons will attempt to contact you on the provided contact details when required.

B. Same Day Service
If you would like to place an order past the cut off time, or for same day service please contact Faraday via phone +41 793065459. We will do our best to fulfill your order and accommodate any special requirements you may have.

3. Cancellations

Orders paid online may be cancelled via phone or email, subject to the following conditions:

  1. More than 48 hours notice – no cancellation fee. Money will be refunded in full.
  2. Within 48 hours notice  – 10% cancellation fee. 
  3. Within 24 hours notice  – 50% cancellation fee. 
  4. Within 5 hours notice – 100% cancellation fee.

You will receive a confirmation of your cancellation by email. If you have not heard back within 24 hours of your cancellation request please call us on +41 793065459.

4. Changing an order

Orders may be changed with at least 24 hours notice by contacting Faraday Event Deco & Balloons. Changes are subject to availability of stock.

5. Substitutions

In the unusual event that a substitution becomes necessary, Faraday Event Deco & Balloons will contact you in order to offer item(s) of equal or greater value.   

6. Float times (different conditions)

Float times may be reduced by humidity, changes in environment and weather including elevations significantly above sea level, exposure to direct sunlight and cold air.

Please be aware that artificially cooled air, such as that produced by air-conditioning, may cause foil balloons to shrivel, but they will return to a normal state when exposed to warmer air.

7. Defective/faulty

Faraday Event Deco & Balloons take great care when preparing all orders and pride ourselves on supplying high-quality products and customer service. Every item leaves the store in perfect condition. As such:

  1. In the very rare case of balloons being damaged in transit Faraday Event Deco & Balloons will replace the damaged product at the earliest opportunity.
  2. Faraday Event Deco & Balloons accepts no responsibility for your balloon order after it has been safely delivered. 
  3. Faraday Event Deco & Balloons will not refund, replace or exchange items that have been damaged due to lack of care or adverse environmental conditions after their delivery.

8. Safety Precautions

  • Do not inhale helium from a balloon. Helium is not toxic nor flammable, but breathing it can result in asphyxiation (loss of consciousness due to insufficient oxygen).
  • Do not release mylar (foil) balloons outdoors. Power failures can result if these balloons become entangled in electrical lines.
  • Popped latex balloons present a choking hazard for small children. Do not leave small children unaccompanied with latex balloons.

Faraday Event Deco & Balloons cannot be held responsible for any injuries or accidents caused by failure to heed these warnings.

9. Privacy Policy

When placing an order, we collect the following information from you – name, address, telephone number, and email address, credit/debit card number and expiry date. This information allows us to process online payment and to fulfill your order.

Please note: we do not keep your credit card information and we never pass on your details to any third party.

Read more about our Privacy Policy at https://faraday-suisse.com/privacy-policy/.

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